How can we help you today?
What is the purpose of this app?
FiDO is an app that aims to provide users with the tools and information they need to stay safe while using the internet. It is particularly geared towards parents, carers, and children. The goal is to empower users with knowledge to help them navigate the internet safely.
Are there any privacy or security concerns when using the app?
FiDO takes the security of its users’ data very seriously. All data is securely stored within the app and payment systems are operated by Stripe Payments, a leading provider in secure online payments. If you have any further questions or concerns about privacy and security, please contact us or review our terms and conditions and privacy policy for more information.
Is this app free to download?
Yes, you can freely download the app from the iOS App Store (pending) and the Google Play Store.
Are there any subscription or in-app purchase options?
FiDO offers additional features called “Snippets” that can be accessed through in-app purchases. These can be purchased directly within the app, and will be made available to the account provided in your payment information through a follow-up email.
How do I create an account?
To create an account, simply open the app and sign up. To update your account navigate to the “Profile” section of the bottom navigation bar. From there, you can manage all of your preferences.
How do I report a bug or issue with the app?
If you encounter any bugs or issues while using the FiDO app or any of its services, please contact us and we will assist you as soon as possible. Our goal is to provide a seamless and enjoyable experience for all of our users and we will do our best to resolve any issues you may have.
How do I delete my account?
To delete your account, open the app and navigate to the “Profile” section. Then, go to “Settings” and select “Delete Account.” Following the prompts, you’ll be able to delete your account. Note that after deletion of account, it will no longer be accessible and all the data linked to that account will be lost.
Are there any additional features or updates planned for the app in the future?
Yes, FiDO is continuously being developed and improved. We have plans for future updates that will make the internet a safer place for all of our users. If you have any suggestions or ideas for new features, please reach out to us. We are always open to feedback and will consider all suggestions in our future updates.
Our Address
Unit H2, Brewery Quarter, Cheltenham, Gloucestershire, GL50 3FF
Office Details
Opening times
Weekdays: 10:00-16:00 (UK)
Weekends: Closed