Terms & conditions.

Version 1.0
28th November 2022

Who are we?

We’re Digital Woof LTD (‘we’, ‘our’, ‘us’) and operate under the name Digital Woof.

This notice explains how and why we use your personal information when you open an account and use our app, or services for account holders on digitalwoof.com.

Getting in touch.

For any questions, please contact us however you prefer:

  • email help@digitalwoof.com; or
  • write to us at Digital Woof LTD, Unit H2, Brewery Quarter, High St, Cheltenham, Gloucestershire, UK, GL50 3FF.

We’ll respond within a month in line with data protection laws, like the UK GDPR.

If your application for a FiDO account was rejected and you want us to review that decision, please email review@digitalwoof.com.

Overview of the terms & conditions.

These terms and conditions (the “Terms and Conditions”) govern the use of digitalwoof.com (the “website”). This Site is owned and operated by Digital Woof LTD.

By using this website, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

These terms & conditions contain a dispute resolition clasue that impacts your rights about how to resolve disputes – please read it carefully.

Ownership of intellectual property.

All content published and made available on our website is the property of Digital Woof LTD. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our website.

Creating and managing accounts.

When you create an account on our website or app, you agree to the following:

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  • all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

    We reserve the right to suspend or terminate your account if you are using our app illegally or if you violate these Terms and Conditions.

    Third-party goods and services.

    Our website and app may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our website or app.

    Links to other websites outside of digitalwoof.com.

    Our website contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our website.

    It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

    Limitation of liability.

    Digital Woof LTD and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the website.


    Except where prohibited by law, by using this website you indemnify and hold harmless Digital Woof LTD and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our website or app or your violation of these Terms and Conditions.

    Applicable laws.

    These Terms and Conditions are governed by the laws of England and Wales.

    Dispute resolutions.

    Subject to any exceptions specified in these Terms and Conditions, if you and Digital Woof LTD are unable to resolve any dispute through informal discussion, then you and Digital Woof LTD agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Digital Woof LTD.

    Notwithstanding any other provision in these Terms and Conditions, you and Digital Woof LTD agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.


    If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

    Modifications to our terms & conditions.

    These Terms & Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend these Terms & Conditions we will update the “Effective Date” at the top of these Terms & Conditions.

    We recommend that our users periodically review our Terms & Conditions to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to these Terms & Conditions.